This Shipping Policy explains how Traxpence processes, dispatches, and delivers orders placed through our online store.
1. Order Processing Time
All verified orders are processed within 1-2 business days after placing your order. Orders are not processed, dispatched, or delivered on weekends or statutory public holidays.
2. Estimated Delivery Time
Estimated transit time after dispatch is 3-7 business days, depending on your geographic location and courier network conditions.
3. Delivery Partner
All orders are shipped and delivered by Shiprocket, our authorized logistics partner.
4. Shipping Charges
We offer free shipping on all orders — no minimum order value or shipping fee applies at checkout.
5. Shipping Locations
At this time, we only ship to addresses located within India.
6. Order Tracking & Notifications
Once your order is dispatched from our fulfillment center, you will receive a tracking link via email and/or SMS notification. You can use this link to monitor the real-time status of your shipment.
7. Shipment Delays
While we make every effort to ensure timely delivery, unexpected delays may occur due to factors beyond our direct control, including extreme weather events, public holiday backlogs, or localized courier disruptions. We appreciate your patience and understanding.
8. Shipping Inquiries & Support
If you experience any issues with your shipment or have not received tracking updates, please reach out to our support team through the Contact Us page.